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Pemasaran Teknik Siaran Langsung dan Video Pendek
Pemasaran dengan teknik siaran langsung dan video pendek kian hari kian popular. Banyak media sosial telah memulakan teknik-teknik tersebut. Produk dan perkhid…
The Ultimate Customer Experience
Driving customer success has become an important metric for business enterprises operating in the modern world. Customer success has a real-world impact on bu…
Customer Care Excellence: Customer Focus and Behavioural Economics Strategies
Customers today are more empowered than ever, with endless choices at their fingertips and rising expectations for every product and service they encounter. F…
Pemasaran Kepada Sektor Kerajaan
Pemasaran kepada sektor swasta adalah amat berbeza jika dibandingkan dengan sektor kerajaan. Sama ada anda berjaya dalam aktiviti pemasaran tersebut bukan sah…
Selling When No One is Buying
The post-pandemic economy has forced many businesses into survival mode. With consumers and corporations cutting back on spending, sales figures have dropped,…
Certificate in Strategic Marketing
Do you hear the word “marketing” daily, but aren’t sure what marketing is or why your business needs it? Do you know that marketing is important to your compa…
Kursus Kepuasan Pelanggan: Dari “Sifar” ke “Hero”
Perkhidmatan pelanggan yang baik kepada pelanggan merupakan elemen penting bagi kakitangan CIDB. Walau bagaimanapun, pelanggan yang berbeza mempunyai keperlua…
Six Sigma for Marketing Processes
Six Sigma is often associated with manufacturing and operational excellence, but its principles can be powerfully applied to marketing to achieve sustainable …
Certificate in Services Marketing
A lot of developed economies have evolved into a service economy with services like health care, education, and consulting making up a larger part of the over…
Managing Challenging Inbound Customers with Composure
Handling inbound customer interactions can be one of the toughest parts of any service professional’s role. A single wrong word, a delayed response, or inaccu…
Buyology: Persuasion and Mind Game in the Buying Process
As marketing tricks become increasingly more sophisticated and subtle, detecting them becomes more and more difficult for consumers. Like a surgeon exposing t…
Certificate in Professional Selling Skills
Sales is no longer about pushing products; it is about understanding customers deeply, adapting to their changing behaviours, and using the right tools to cre…
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Get in touch with our team to learn more about our available programmes, upcoming schedules, or to discuss a tailored training solution for your organisation.
- ✔ Wide range of certified programmes
- ✔ Flexible delivery formats
- ✔ Experienced industry practitioners
- ✔ Custom in-house training available
Or email us at training@hba.com.my
